# Welcome

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## About Crisisworks

Crisisworks helps you prepare for emergencies, coordinate response activities, manage inspections and compliance and coordinate recovery. 

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Featuring advanced technology to help you:

* Collect, coordinate, manage and share sensitive datasets
* Manage business processes across a wide range of contexts and applications
* Share intelligence and insights
* Identify and manage risks
* Delegate and track tasks and activities
* Communicate with teams and other stakeholders

All within a fully secure and audited environment.

Key applications include:

* Emergency management — for example for local and state government
* Emergency relief registration and management of immediate needs
* Recovery Case tracking and management of short and longer term needs and follow up tasks.
* Hazard and risk management
* Inspections, Notices and Compliance — for example for issuing warnings and fines
* Assessments — for example on impacted properties and infrastructure
* Event management

Crisisworks is provided Software-as-a-Service. The software and supporting infrastructure is maintained by Datalink with a high level of security according to ISO27001 standards. &#x20;
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{% if visitor.claims.platforms.fcms === true %}

## About FCMS

Fare Compliance Management System (FCMS) helps Transport Officers to conduct and record their work.

1. Record your activities in an electronic journal
2. Record interactions with customers
3. Issue customer fines/cautions, as well as parking fines.
4. Record safety issues and incidents
   {% endif %}

{% if visitor.claims.platforms.feims === true %}

## About FEIMS

FEIMS is a cloud and mobile platform that provides:

* Senior Network Officers with a mobile tool to issue infringements, match offender details, track their activities and record and respond to incidents;
* Fines and Investigations Unit Officers with a database management platform to manage the lifecycle of penalty and warning notices issued by authorised officers including entering paper notices, managing adjudications, creating correspondence and working with TRAILS, SPER and other systems;
* Revenue Protection Unit Officers with the ability to generate detailed reports on their activities from the perspective of officer performance, service provision to operators and joint police operations to name a few; and
* External parties such as Queensland Rail Officers with limited access to search offenders;
* The general public with a way to access electronic authority to travel flash cards, and access to download electronic notices;
* Administrators with aids such as resource tracking, reference materials, user management, security and audit.

As a key feature, FEIMS also provides modern integrations with TMR’s other business systems including TRAILS, HASTUS and RM8.
{% endif %}

{% if visitor.claims.platforms.trips === true %}

## About TRIPS

TRIPS (Transport Infringement and Penalty System) replaces the PERIN (Penalty Enforcement by Registration of Infringement Notice) system.

It is designed to manage reports of Non-Compliance (RoNCs), client services including issuing of notices, payment management and enforcement activities.

### Key Differences between TRIPS and PERIN

TRIPS replaces the previous PERIN system, and it differs from PERIN in the\
following key ways:

| PERIN                                                   | TRIPS                                                                      |
| ------------------------------------------------------- | -------------------------------------------------------------------------- |
| Offence based                                           | Offender based                                                             |
| <p>Requires manual compiling of offender<br>history</p> | <p>Offender profile builds over time to show<br>full offending history</p> |
| Attachments not supported                               | Attachment supported                                                       |
| Scheduling function                                     | Peer-to-peer allocation and assignment                                     |
| {% endif %}                                             |                                                                            |

This documentation specifically covers Version 5, released in 2025 (refer to [Releases](https://docs.cw.crisisworks.com/security-and-support/releases) for a full version history). This version includes a number of key new security features including Multi-Factor Authentication and Single Sign On and performance improvements including a faster, more powerful user interface.&#x20;