Getting Access

Browser and device support

App Permissions

Permissions are required including Location (this is also requested within the app), Personal information (for your login), Audio, Camera and Video.

These should be set on installation and a connect request will be made upon initiating the app.

However they may be changed at some stage so it is advisable to check them if you run into any issues later.

Launching the App

To launch the app, simply locate the app on your device's operating system (an icon in the applications menu).

The background colour of the app indicates the type of Site. Your app background should be blue if it is the live (production) site. It may be another colour, for example if it is a training (green) or testing site (orange). Note that your sign in credentials may also differ based on the site you are using.

Signing in

Signing in is the same as on a computer with a few exceptions. The process is generally simpler. For example no Site URL is required the app is pre-configured to connect to the server.

There are two main methods of signing in which will depend on how your site is configured:

1. Email and Password (with Multi-Factor Authentication)

2. Single Sign-On (SSO)

Signing in with Email and Password

To sign in using the mobile app (iOS or Android):

1. Launch the app on your device

2. On the opening page, tap the Sign in button

3. On the Sign In page, enter:

   1. Email Address

   2. Password

4. Tap the Sign In button

Recovering your password

If you are a new user or have lost or forgotten your password, follow these steps to reset:

1. Use the Reset Password link underneath the Sign In heading.

2. Enter your email address and use the Send Code button.

3. Without closing your browser, check your email for a reset code.

4. Set a new password (you'll need to enter it again to confirm).

   Passwords must include:

   • At least 8 characters

   • Upper and lower case letters

   • At least one special character (@*!&#$%^<>._-[]{}()=~+?,;:"'/|)

   • At least one number

5. Enter your Reset Code and use Submit

6. Once your password has been updated successfully you will see a confirmation message. Use the Back to Sign In link and login with your email and new password.

Important notes

• The email sent by the system contains a reset code, not a password.

• If you don't receive an email, you may not have an account on the system that uses that email address.

Signing In with Multi Factor Authentication

Multi-factor authentication (MFA) helps secure your account to prevent it being compromised or hacked. MFA adds an extra, highly secure, step to logging in addition to the username and password.

MFA is now mandatory for all those users not using SSO.

If you have enabled Multi Factor Authentication (MFA) (recommended) additional authentication steps are required before signing in.

There are currently two main options for MFA:

1. Authentication App that supports one-time password (OTP) codes (recommended), and;

2. SMS based authentication

Authentication Code (via Authenticator App)

If your MFA method is Authentication Code, you'll see a prompt to enter a one-time authentication code. This will depend on the Authentication method you're using, for example Google Authenticator.

1. Using your Authenticator app, find the code

2. Enter or paste the code into the field on screen

3. Use the Confirm button

SMS Authentication

If your MFA method is SMS you'll get a screen notifying you that a code has been sent to your phone and get a prompt to enter a one-time code.

1. Check your phone for an SMS

2. Enter or paste the code from the SMS into the field on this screen

3. Use the Confirm button

Signing In with Single sign-on (SSO)

If Single sign-on (SSO) is configured for your site, this will be the default login option (otherwise users will sign in using their email address and password).

After using the Sign In button, a second page will appear prompting you to sign in with your corporate ID.

Follow your organisations authentication process to complete the login.

Please refer to the Single Sign On instructions from your organisation for account onboarding.

If your organisation has implemented Single Sign-On (SSO) you will need to ask your System Administrator for access.

Configuring your device on first use

The first time you sign in, you'll be required to:

1. Connect your device's location service

2. Select an Event to work with

3. Set up Multi-Factor Authentication

Connecting your device's location service

The first time you use the app you will be required to connect to your device's location service. This will initiate your settings for your device's native location service.

All you need to do to proceed is to use the Connect button.

Setting up Multi-Factor Authentication

Refer to Manage Your Account

Configure MFA button