# Getting Access

{% content-ref url="../../security-and-support/maintenance-and-support/browser-and-device-support" %}
[browser-and-device-support](https://docs.cw.crisisworks.com/security-and-support/maintenance-and-support/browser-and-device-support)
{% endcontent-ref %}

The app is free to download. Please consult the listings on the app stores for the latest device compatibility and other recommendations.

* App Store - <https://apps.apple.com/au/app/crisisworks-mobile/id942306032>
* Google Play Store - [![](https://www.gstatic.com/android/market_images/web/favicon_v3.ico)Crisisworks – Apps on Google Play](https://play.google.com/store/apps/details?id=com.crisisworks.localityworks\&hl=en_AU\&gl=US)

{% hint style="info" %}
If your organisation has a custom implementation of the app or mobile device management (MDM) for additional security you will need to ask your System Administrator for access.
{% endhint %}

You will need to install and link the app to your cloud server in order to use it.

Please note that not all devices and operating systems are supported.&#x20;

### App Permissions <a href="#app-permissions" id="app-permissions"></a>

Crisisworks Mobile requires permissions including Location (this is also requested within the app), Personal information (for your login), Audio, Camera and Video.&#x20;

These should be set on installation and a connect request will be made upon initiating the app.

However they may be changed at some stage so it is advisable to check them if you run into any issues later.

### Launching the App

To launch the app, simply locate the app on your device's operating system (an icon in the applications menu).

### Signing in <a href="#signing-in" id="signing-in"></a>

Signing in is the same as [on a computer](https://docs.cw.crisisworks.com/on-a-computer/getting-access#signing-in) with a few exceptions. The process is generally simpler. For example no Site URL is required the app is pre-configured to connect to the server.&#x20;

#### Signing in with Email and Password

To sign in using the mobile app (iOS or Android):

1. Launch the app on your device
2. On the opening page, tap the **Sign in** button
3. On the Sign In page, enter:
   1. Email Address
   2. Password
4. Tap the **Sign In** button

#### Multi-Factor Authentication (MFA)

The process for signing on with MFA is the [same as on a computer](https://docs.cw.crisisworks.com/on-a-computer/getting-access#signing-in-with-multi-factor-authentication). The main difference is that (if using a smartphone) the device may be the same one you use to generate a One Time Passcode (OTP) for Multi-Factor Authentication (MFA).

#### Signing in using Single Sign-On (SSO)

The process for signing on using SSO is the [same as on a computer](https://docs.cw.crisisworks.com/on-a-computer/getting-access#signing-in-with-single-sign-on-sso).

{% hint style="info" %}
If your organisation has implemented Single Sign-On (SSO) you will need to ask your System Administrator for access.
{% endhint %}

### Configuring your device on first use <a href="#accessing-the-events-list" id="accessing-the-events-list"></a>

The first time you sign in, you'll be required to:

1. Connect your device's location service
2. [Select an Event](https://docs.cw.crisisworks.com/concepts-and-fundamentals/working-within-events#selecting-a-primary-event) to work with
3. Set up Multi-Factor Authentication

#### Connecting your device's location service <a href="#accessing-the-events-list" id="accessing-the-events-list"></a>

The first time you use the app you will be required to connect to your device's location service. This will initiate your settings for your device's native location service.

All you need to do to proceed is to use the Connect <img src="https://3923904090-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNy7IznbrPLUq6GJDDQDk%2Fuploads%2FlEmvNhI3NWWD7dT2JNCi%2Fimage.png?alt=media&#x26;token=2136efea-69e2-4cc2-9262-7528d7d2f0d1" alt="" data-size="line"> button.

<figure><img src="https://3923904090-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNy7IznbrPLUq6GJDDQDk%2Fuploads%2F7UNORLPCoGrvIfgM9mn5%2Fimage.png?alt=media&#x26;token=665826ad-0a3f-4cb5-a1b9-aa6242d383d9" alt="" width="375"><figcaption></figcaption></figure>