# Getting Access ## Supported Devices Most Internet and web enabled devices are supported including: * Desktop computers * Laptops (notebooks) and netbooks * Tablets * Smartphones {% hint style="info" %} Note that for tablets and smartphones, [use of the Mobile app](/concepts-and-fundamentals/mobile-app.md) is preferred (with the exception of Windows devices) due mainly to integrated mobile functionality such as use of the device's improved support for GPS, multimedia, barcode/NFC scanning and touch screen control. However the web app has more power user and System Administration functionality including searching and querying. Some applications, such as inspections, are designed primarily for use only with the app. {% endhint %} For more information, visit the following page: {% content-ref url="/pages/eizTeBBHmqu1nd6i0Cpl" %} [Browser and device support](/security-and-support/maintenance-and-support/browser-and-device-support.md) {% endcontent-ref %} ## Signing In The system supports both manual sign in (using username and password) and Single Sign-On via the web or mobile app. ### Site URL Your Site URL enables you to access your organisation's system and all the Sites you are authorised to use. {% hint style="warning" %} Consult your system administrator for your access address. It may be other than standard method listed here. Your system may be configured for internal access only. {% endhint %} Typically you'll use the single URL below for access (note: this may differ for your organisation). {% if %} ``` http://app.cw.crisisworks.com ``` {% endif %} {% if visitor.claims.platforms.trips === true %} For the TRIPS Site URL, consult the Department of Transport. ``` http://app.trips.crisisworks.com ``` {% endif %} {% if visitor.claims.platforms.feims === true %} For the FEIMS Site URL, consult TMR. {% endif %} 1. Open the web browser and go to your Site URL 2. Use the **Sign In** button 1. If Single Sign-On (SSO) is enabled, you will be redirected to the SSO screen. Note that you can still sign in another way using the Other Sign In Options button. 2. Otherwise, enter the email address registered to your account. To sign in use the Sign In button #### Recovering your password If you are a new user or have lost or forgotten your password, follow these steps to reset: 1. Use the **Reset Password** link underneath the **Sign In** heading.\ ![](/files/1oDVDeCPTo2sERMF7bZc) 2. Enter your **email address** and use the **Send Code** button. 3. Without closing your browser, check your email for a reset code. 4. Set a new password (you'll need to enter it again to confirm). Passwords must include: * At least 8 characters * Upper and lower case letters * At least one special character (@\*!\&#$%^<>.\_-\[]{}()=\~+?,;:"'/|) * At least one number 5. Enter your **Reset Code** and use **Submit** 6. Once your password has been updated successfully you will see a confirmation message. Use the **Back to Sign In** link and login with your email and new password. #### Important notes * The email sent by the system contains a reset code, not a password. * If you don't receive an email, you may not have an account on the system that uses that email address. {% if visitor.claims.platforms.feims === true %} {% hint style="info" %} User passwords can not be set by the Translink Administrator {% endhint %} {% endif %} #### Signing In with Multi Factor Authentication Multi-factor authentication (MFA) helps secure your account to prevent it being compromised or hacked. MFA adds an extra, highly secure, step to logging in addition to the username and password. {% hint style="warning" %} MFA is now mandatory in FEIMS v5 for all those users not using SSO. {% endhint %} If you have enabled Multi Factor Authentication (MFA) (recommended) additional authentication steps are required before signing in. There are currently two main options for MFA: 1. Authentication App that supports one-time password (OTP) codes (recommended), and; 2. SMS based authentication #### Authentication Code (via Authenticator App) If your MFA method is Authentication Code, you'll see a prompt to enter a one-time authentication code. This will depend on the Authentication method you're using, for example Google Authenticator. 1. Using your Authenticator app, find the code 2. Enter or paste the code into the field on screen 3. Use the **Confirm** button #### SMS Authentication If your MFA method is SMS you'll get a screen notifying you that a code has been sent to your phone and get a prompt to enter a one-time code. 1. Check your phone for an SMS 2. Enter or paste the code from the SMS into the field on this screen 3. Use the **Confirm** button #### Signing In with Single sign-on (SSO) If Single sign-on (SSO) is configured for your site, this will be the default login option (otherwise users will sign in using their email address and password). After using the **Sign In** button, a second page will appear prompting you to sign in with your corporate ID. Follow your organisations authentication process to complete the login. {% hint style="info" %} Please refer to the Single Sign On instructions from your organisation for account onboarding. {% endhint %}

Example of Single Sign On prompt

## Troubleshooting Access and Sign In issues If you're experience troubles with signing in, refer to the [Troubleshooting Access and Sign In](/security-and-support/faqs/troubleshooting/signing-in.md) page. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.cw.crisisworks.com/concepts-and-fundamentals/on-a-computer/getting-access.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.