# Working Offline

Working offline is supported in **offline mode** allowing you to work in areas with limited or no data connectivity.

Offline Support enables you to force your device offline and synchronise any changes to your data when you return to the office.

Working offline is supported by both web and mobile app versions of Crisisworks, however the mobile app has additional functionality.

### **Preparing to work offline**

Records, such as inspections, relief registrations and cases can can be saved to your mobile device for offline use. This way if the property you are visiting is in an area with poor reception or your relief centre has no connectivity, you can still record information into Crisisworks and synchronise them back to the server when you are back online.

Follow these steps to ensure you have access to the data and records you will need when working offline:

{% tabs %}
{% tab title="Mobile" %}
Asset data will automatically download to your device ready for offline operation.

Navigate to the register and select the records you wish to access offline by ticking them, or tap **Select all**.

Scroll back up to the top of the screen and tap **Add to offline store**, review the summary list then select **Next** and finally **Proceed**.

Repeat these steps to add to your offline store from other registers.
{% endtab %}

{% tab title="Web" %}
Unlike the mobile app, individual records cannot be made available for offline access. However asset data is available allowing you to create new records.
{% endtab %}
{% endtabs %}

### Enable Offline support

You can force your device **offline** in situations where the data connectivity is significantly reduced.

{% tabs %}
{% tab title="Mobile" %}
Navigate to the Dashboard of the event you are working in.

The **offline** options show at the top of the screen. Check that you have your asset data downloaded, and simply select **Go offline**.

To go back online, select **Go online**. Your offline items will automatically sync when data connectivity is restored.

Select **View items** for a list of items in your offline store.
{% endtab %}

{% tab title="Web" %}
On the web app, select **User Preferences** from the User Menu.

Scroll down to **Enable offline support**, and select 'Yes'.

Unlike the mobile app, individual records cannot be made available for offline access. However asset data is available allowing you to create new records.

To go back online, navigate back to User Preferences, and select 'Default' under Enable offline support. Your offline items will automatically sync when data connectivity is restored.
{% endtab %}
{% endtabs %}

## Synchronising items added offline

When the device returns online, any items created offline will automatically synchrnoise.

These items are indicated on the datagrid with an upload icon <img src="/files/vFkALIpFoZUeW9tOenzY" alt="" data-size="line">.


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