# Delivery Reporting ## Overview A Delivery Report is available in the [Recipients section](https://docs.cw.crisisworks.com/modules/communication/..#recipients-1) of the Communication which can be refreshed to provide a real time status on delivery. In addition, delivery type and status information is also available in the [Message Delivery Report](https://docs.cw.crisisworks.com/modules/communication/..#reports) in the Reports module. A link to this can also be found in the [Administrative section](https://docs.cw.crisisworks.com/modules/communication/..#administrative) when viewing a sent Communication. {% hint style="info" %} Delivery Reporting does not include any direct replies to your messages. Refer to [Communication](https://docs.cw.crisisworks.com/modules/communication) for information on how direct replies can be handled. {% endhint %} ## Delivery Report As you add Recipients, the Delivery Report will update automatically with the initial status, prior to being sent, appearing as pending. Once a Communication has been sent, the Delivery Report displays the current status of each delivery record. The Delivery Report also shows the status and any response from the recipient. This is a useful way to see if someone has received your communication. To update the list (as the status can change rapidly), you can use the Refresh List ![](https://3923904090-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNy7IznbrPLUq6GJDDQDk%2Fuploads%2F4sSjN1Hg5dHi9ixVYwS4%2Fimage.png?alt=media\&token=49a43ae8-b752-415f-af2d-884a52edec39) button.

An example Delivery Report for both Email and SMS

The Copy IDs ![](https://3923904090-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNy7IznbrPLUq6GJDDQDk%2Fuploads%2FUXfPMhtt8O51IdIWgejv%2Fimage.png?alt=media\&token=fe04fa93-b4e4-49cc-b56d-d7d0ae9dadab) button is useful if you need to run a [query](https://docs.cw.crisisworks.com/concepts-and-fundamentals/on-a-computer/searching-filtering-and-querying-registers) or [report](https://docs.cw.crisisworks.com/system-administration/reporting) on the results. ## Statuses ### Delivery Events Events that occur in the delivery of a message are reflected in the status of the delivery record.

Status	Datagrid icon	Notes
Pending		The status of a delivery record before the message has been sent.
Sent		The delivery has been accepted by the messaging provider, but delivery has not been confirmed.
Not Sent		The delivery was not accepted by the messaging provider, or an error occurred in the sending process.
Delivered		The message was successfully delivered to the recipient’s mail server or SMS device.
Bounced Temporarily		The recipient’s mail server temporarily rejected the email. There are various reasons why this might happen, including the recipient’s mailbox being full. For some mail servers, out-of-office responses result in this status.
Failed		A failure can be caused by multiple types of event. It could be that the recipient’s mail server permanently rejected the email (bounce), or that the message was flagged as spam (complaint).

### Feedback Events User events that occur in the delivery of a message are also reflected in the status of the delivery record.

Status	Datagrid icon	Notes
Read		The message has been read by the recipient (email only). Some email clients don’t transmit this event back to the system, so absence of the status doesn’t necessarily mean the message hasn’t been read.
Acknowledged		The recipient has clicked the link to acknowledge the message. Their response can be found in the Response column.
Responded		The recipient has clicked the response link and selected a response to the message. Their response can be found in the Response column.
Opted-out		The recipient has clicked the link to opt-out of receiving future messages.