Accessing the Register

This section explains how to access and log in to the VPR.

Logging in

Local Government VPR Coordinators or VPR Users (Council officers) will access the VPR through Crisisworks. All other users should follow the directions below.

To login as an agency, you will need an active account with a username and password. This applies to Home and Community Care users of council, where applicable.

New agencies can register on the VPR home page. Registrations are sent to your local government agency coordinator for approval. After approval, you will receive access notification.

To log in:

1. Go to https://vpr.crisisworks.com.

2. In the login box (located on the left hand side of the welcome screen).

   1. Enter your username into the Username box.

   2. Enter your password into the Password box.

3. Click the "Login" button.

Login screen

Each time you login to the VPR you must agree to the terms and conditions. Tick all three checkboxes and use the "I Agree" button to proceed. You will then be directed to the dashboard and ready to use the system.

User obligations screen

Updating your personal profile and contact details

To update your profile:

1. Click on the profile link at the top right corner of the screen. It is the first link in the list.

2. Make changes to the fields as required (note that you cannot edit your username).

3. Use the "Update" button.

Where to find the User Profile menu

To log out / sign out

The Sign Out link is on the far top right of the screen. Closing the browser will also sign you out.

It is good practice to sign out when leaving your device unattended to prevent unauthorised access.

Location of sign out link

To recover a lost password

If you have lost or forgotten your password, the most secure option is to reset it. Use the Password Recovery feature to do this. Follow these steps if you have an account:can be used for this, assuming that you have an account to begin with.

How to Access the Password Recovery Feature:

1. On the VPR login screen, click the "Forgot your password?" link located below the login button.

Forgot your password?

1. Enter your email address on the Password Recovery screen and click "Reset Password."

2. Keep the window open while you await the password recovery email.

3. Check your email for a 'Reset Code'.

   If you have multiple accounts under the same email address in the VPR, the email will provide a reset code for each user. Select the relevant code for your user and enter it into the "Reset Code" field. Then, click the "Reset Password" button.

4. You will be directed to the "Reset your password" screen. Enter your new password in both the "Password" and "Verify Password" fields and click the "Reset Password" button. Password Requirements: Your new password must be at least 7 characters long and include both letters and numbers.

5. You can now log in with your new username and password using the "Login" button.