# Security & Support - [Practice notes](https://docs.cw.crisisworks.com/security-and-support/practice-notes.md) - [Geospatial Practice Notes](https://docs.cw.crisisworks.com/security-and-support/practice-notes/geospatial-practice-notes.md) - [Adding Australian Postcode Areas using MapIt data](https://docs.cw.crisisworks.com/security-and-support/practice-notes/geospatial-practice-notes/creating-geospatial-features.md): This practice note covers how to obtain and upload MapIt data to Crisisworks to create a geospatial layer of a postcode area. - [Technical Reference](https://docs.cw.crisisworks.com/security-and-support/technical-reference.md) - [CQL Reference](https://docs.cw.crisisworks.com/security-and-support/technical-reference/cql-reference.md): This section gives an overview of CQL including syntax from basic single field queries to advanced multi-field and multi-register queries. - [Basic Syntax and Concepts](https://docs.cw.crisisworks.com/security-and-support/technical-reference/cql-reference/basic-syntax-and-concepts.md): This overview provides a concise summary of the key search techniques. - [Field type queries](https://docs.cw.crisisworks.com/security-and-support/technical-reference/cql-reference/cql-for-different-field-types.md): This page outlines some common queries you can perform on fields of the common field types. - [CQL Examples](https://docs.cw.crisisworks.com/security-and-support/technical-reference/cql-reference/cql-examples.md) - [API Reference](https://docs.cw.crisisworks.com/security-and-support/technical-reference/api-reference.md): This section provides a reference to the Application Programming Interface (API) used to connect to other systems, automate tasks and for general interoperability. - [Concepts](https://docs.cw.crisisworks.com/security-and-support/technical-reference/api-reference/concepts.md) - [Authentication](https://docs.cw.crisisworks.com/security-and-support/technical-reference/api-reference/authentication.md) - [RPC APIs](https://docs.cw.crisisworks.com/security-and-support/technical-reference/api-reference/rpc-apis.md) - [REST APIs](https://docs.cw.crisisworks.com/security-and-support/technical-reference/api-reference/rest-apis.md) - [Examples](https://docs.cw.crisisworks.com/security-and-support/technical-reference/api-reference/examples.md) - [Merge Template Reference](https://docs.cw.crisisworks.com/security-and-support/technical-reference/merge-template-reference.md): This page explains how smart templates work using HTML, CSS and tokens. - [Compose your template](https://docs.cw.crisisworks.com/security-and-support/technical-reference/merge-template-reference/compose-your-template.md) - [Style your template](https://docs.cw.crisisworks.com/security-and-support/technical-reference/merge-template-reference/style-your-template.md) - [Worked examples](https://docs.cw.crisisworks.com/security-and-support/technical-reference/merge-template-reference/worked-examples.md): This page provides usage examples for the Template Content field in Mail Merge templates. - [Tips and Troubleshooting](https://docs.cw.crisisworks.com/security-and-support/technical-reference/merge-template-reference/tips-and-troubleshooting.md): This page provides tips and troubleshooting for Mail Merge templates. - [CSS Reference](https://docs.cw.crisisworks.com/security-and-support/technical-reference/merge-template-reference/css-reference.md) - [Sample HTML Templates](https://docs.cw.crisisworks.com/security-and-support/technical-reference/merge-template-reference/sample-html-templates.md): This section contains samples for commonly used mail merge templates. - [FPN HTML Template (CFA)](https://docs.cw.crisisworks.com/security-and-support/technical-reference/merge-template-reference/sample-html-templates/fpn-html-template-cfa.md): HTML sample FPN for council that in a primarily CFA jurisdiction. - [FPN HTML Smart Template](https://docs.cw.crisisworks.com/security-and-support/technical-reference/merge-template-reference/sample-html-templates/sample-smart-template.md): HTML sample FPN for council that have both FRV and CFA areas. - [Integrations](https://docs.cw.crisisworks.com/security-and-support/technical-reference/integrations.md) - [Single Sign-On (SSO)](https://docs.cw.crisisworks.com/security-and-support/technical-reference/integrations/sso-integration.md): Single Sign-On (SSO) allows users to access multiple applications using one set of credentials (e.g. their corporate login) instead of managing separate usernames or passwords per service. - [Configuring Azure / Entra ID for SSO (OIDC)](https://docs.cw.crisisworks.com/security-and-support/technical-reference/integrations/sso-integration/configuring-azure-entra-id-for-sso.md) - [Configuring Azure / Entra ID for SSO (SAML)](https://docs.cw.crisisworks.com/security-and-support/technical-reference/integrations/sso-integration/configuring-azure-entra-id-for-saml-sso.md) - [EM Impact](https://docs.cw.crisisworks.com/security-and-support/technical-reference/integrations/em-impact.md): This page outlines how to submit recovery data to EM Impact directly from Crisisworks. - [EM Impact CQL searching](https://docs.cw.crisisworks.com/security-and-support/technical-reference/integrations/em-impact/em-impact-integration.md): This page contains CQL (Crisisworks Query Language) examples for Emergency Management Victoria reporting requirements. - [Trust & Security](https://docs.cw.crisisworks.com/security-and-support/security.md) - [Acceptable Use Policy](https://docs.cw.crisisworks.com/security-and-support/security/acceptable-use.md) - [API Terms of Use](https://docs.cw.crisisworks.com/security-and-support/security/api-terms-of-use.md) - [Cloud Services Security](https://docs.cw.crisisworks.com/security-and-support/security/cloud-services-security.md) - [ISO 27001 Compliance](https://docs.cw.crisisworks.com/security-and-support/security/iso-27001-compliance.md) - [Shared Responsibility](https://docs.cw.crisisworks.com/security-and-support/security/shared-responsibility.md) - [Secure Data Transfer](https://docs.cw.crisisworks.com/security-and-support/security/secure-data-transfer.md) - [Reporting Security Concerns](https://docs.cw.crisisworks.com/security-and-support/security/reporting-security-concerns.md) - [Maintenance & Support](https://docs.cw.crisisworks.com/security-and-support/maintenance-and-support.md): This section explains some of the processes to support your implementation. - [System Status](https://docs.cw.crisisworks.com/security-and-support/maintenance-and-support/system-status.md): Current operational status of Crisisworks services. - [Accessing Support](https://docs.cw.crisisworks.com/security-and-support/maintenance-and-support/accessing-support.md) - [Browser and device support](https://docs.cw.crisisworks.com/security-and-support/maintenance-and-support/browser-and-device-support.md) - [Support Service Levels](https://docs.cw.crisisworks.com/security-and-support/maintenance-and-support/support-service-levels.md) - [Maintenance Windows](https://docs.cw.crisisworks.com/security-and-support/maintenance-and-support/maintenance-windows.md) - [Opting in and out](https://docs.cw.crisisworks.com/security-and-support/maintenance-and-support/opting-in-and-out.md) - [Crisisworks Newsletters](https://docs.cw.crisisworks.com/security-and-support/maintenance-and-support/crisisworks-newsletters.md): We send regular Newsletters packed with tips and tricks, timely information and updates on our Training Program. - [Releases](https://docs.cw.crisisworks.com/security-and-support/releases.md): This page outlines the version history. - [Mandatory MFA - July 2026](https://docs.cw.crisisworks.com/security-and-support/releases/mandatory-mfa-july-2026.md): This page explains the mandatory MFA update being rolled out in July 2026. - [What's new in 2026](https://docs.cw.crisisworks.com/security-and-support/releases/whats-new-in-2026.md): An outline of some of the key improvements Datalink has brought you in 2026 - [Changes from V4 to V5](https://docs.cw.crisisworks.com/security-and-support/releases/changes-from-v4-to-v5.md): This page outlines key changes from V4 to V5. - [Template](https://docs.cw.crisisworks.com/security-and-support/releases/template.md): Use this template to add release notes in the required format - [FAQs](https://docs.cw.crisisworks.com/security-and-support/faqs.md) - [Troubleshooting](https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting.md): This page contains solutions and workarounds you can apply for common problems. - [Access and Sign In](https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting/signing-in.md) - [Sign in failure](https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting/signing-in/sign-in-failure.md) - [Failed to send confirmation code to reset password](https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting/signing-in/failed-to-send-confirmation-code-to-reset-password.md) - [Navigation](https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting/navigation.md) - [Missing menu item, can't access module or register](https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting/navigation/missing-menu-item-cant-access-module-or-register.md) - [Correspondence](https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting/correspondence.md) - [Strange characters in PDF mail merge](https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting/correspondence/strange-characters-in-pdf-mail-merge.md) - [Saving Items](https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting/saving-items.md) - [An S3 file was provided but the file has not yet been uploaded. Try again shortly.](https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting/saving-items/an-s3-file-was-provided-but-the-file-has-not-yet-been-uploaded.-try-again-shortly..md) - [Your form could not be saved](https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting/saving-items/your-form-could-not-be-saved.md) - [Contact is not an allowed Council organisation for VPR access -permission will not be set](https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting/saving-items/contact-is-not-an-allowed-council-organisation-for-vpr-access-permission-will-not-be-set.md) - [System Administration](https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting/system-administration.md) - [Can't access the System Administration menu](https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting/system-administration/cant-access-the-system-administration-menu.md) - [Cannot add new import](https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting/system-administration/cannot-add-new-import.md) - [Mail Merge: Your form could not be saved](https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting/system-administration/mail-merge-your-form-could-not-be-saved.md) - [PDF presentation issues in mail merge](https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting/system-administration/pdf-presentation-issues-in-mail-merge.md) - [Mobile app](https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting/mobile-app.md) - [App losing connectivity](https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting/mobile-app/app-losing-connectivity.md) - [Offline mode not syncing items](https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting/mobile-app/offline-mode-not-syncing-items.md) - [Search Recipes](https://docs.cw.crisisworks.com/security-and-support/faqs/search-recipes.md) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.cw.crisisworks.com/security-and-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.