> For the complete documentation index, see [llms.txt](https://docs.cw.crisisworks.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cw.crisisworks.com/security-and-support.md).

# Security & Support

- [Practice notes](https://docs.cw.crisisworks.com/security-and-support/practice-notes.md)
- [Technical Reference](https://docs.cw.crisisworks.com/security-and-support/technical-reference.md)
- [CQL Reference](https://docs.cw.crisisworks.com/security-and-support/technical-reference/cql-reference.md): This section gives an overview of CQL including syntax from basic single field queries to advanced multi-field and multi-register queries.
- [Basic Syntax and Concepts](https://docs.cw.crisisworks.com/security-and-support/technical-reference/cql-reference/basic-syntax-and-concepts.md): This overview provides a concise summary of the key search techniques.
- [Field type queries](https://docs.cw.crisisworks.com/security-and-support/technical-reference/cql-reference/cql-for-different-field-types.md): This page outlines some common queries you can perform on fields of the common field types.
- [CQL Examples](https://docs.cw.crisisworks.com/security-and-support/technical-reference/cql-reference/cql-examples.md)
- [API Reference](https://docs.cw.crisisworks.com/security-and-support/technical-reference/api-reference.md): This section provides a reference to the Application Programming Interface (API) used to connect to other systems, automate tasks and for general interoperability.
- [Concepts](https://docs.cw.crisisworks.com/security-and-support/technical-reference/api-reference/concepts.md)
- [Authentication](https://docs.cw.crisisworks.com/security-and-support/technical-reference/api-reference/authentication.md)
- [RPC APIs](https://docs.cw.crisisworks.com/security-and-support/technical-reference/api-reference/rpc-apis.md)
- [REST APIs](https://docs.cw.crisisworks.com/security-and-support/technical-reference/api-reference/rest-apis.md)
- [Examples](https://docs.cw.crisisworks.com/security-and-support/technical-reference/api-reference/examples.md)
- [Merge Template Reference](https://docs.cw.crisisworks.com/security-and-support/technical-reference/merge-template-reference.md): This page explains how smart templates work using HTML, CSS and tokens.
- [Compose your template](https://docs.cw.crisisworks.com/security-and-support/technical-reference/merge-template-reference/compose-your-template.md)
- [Style your template](https://docs.cw.crisisworks.com/security-and-support/technical-reference/merge-template-reference/style-your-template.md)
- [Worked examples](https://docs.cw.crisisworks.com/security-and-support/technical-reference/merge-template-reference/worked-examples.md): This page provides usage examples for the Template Content field in Mail Merge templates.
- [Tips and Troubleshooting](https://docs.cw.crisisworks.com/security-and-support/technical-reference/merge-template-reference/tips-and-troubleshooting.md): This page provides tips and troubleshooting for Mail Merge templates.
- [CSS Reference](https://docs.cw.crisisworks.com/security-and-support/technical-reference/merge-template-reference/css-reference.md)
- [Sample HTML Templates](https://docs.cw.crisisworks.com/security-and-support/technical-reference/merge-template-reference/sample-html-templates.md): This section contains samples for commonly used mail merge templates.
- [FPN HTML Template (CFA)](https://docs.cw.crisisworks.com/security-and-support/technical-reference/merge-template-reference/sample-html-templates/fpn-html-template-cfa.md): HTML sample FPN for council that in a primarily CFA jurisdiction.
- [FPN HTML Smart Template](https://docs.cw.crisisworks.com/security-and-support/technical-reference/merge-template-reference/sample-html-templates/sample-smart-template.md): HTML sample FPN for council that have both FRV and CFA areas.
- [Integrations](https://docs.cw.crisisworks.com/security-and-support/technical-reference/integrations.md)
- [Single Sign-On (SSO)](https://docs.cw.crisisworks.com/security-and-support/technical-reference/integrations/sso-integration.md): This page explains how Single Sign-On (SSO) is configured for Crisisworks to enable users from your organisation to sign in without needing a separate log in.
- [Configuring Azure / Entra ID for SSO (OIDC)](https://docs.cw.crisisworks.com/security-and-support/technical-reference/integrations/sso-integration/configuring-azure-entra-id-for-sso.md)
- [Configuring Azure / Entra ID for SSO (SAML)](https://docs.cw.crisisworks.com/security-and-support/technical-reference/integrations/sso-integration/configuring-azure-entra-id-for-saml-sso.md)
- [EM Impact Assessment (EMIA)](https://docs.cw.crisisworks.com/security-and-support/technical-reference/integrations/em-impact.md): This page summarises the integration features of Crisisworks and the Emergency Management Victoria's EMIA system.
- [Copy of EM Impact - FOR BACKUP](https://docs.cw.crisisworks.com/security-and-support/technical-reference/integrations/em-impact-1.md): This page outlines how to submit recovery data to EM Impact directly from Crisisworks.
- [Trust & Security](https://docs.cw.crisisworks.com/security-and-support/security.md)
- [Acceptable Use Policy](https://docs.cw.crisisworks.com/security-and-support/security/acceptable-use.md)
- [API Terms of Use](https://docs.cw.crisisworks.com/security-and-support/security/api-terms-of-use.md)
- [Cloud Services Security](https://docs.cw.crisisworks.com/security-and-support/security/cloud-services-security.md)
- [ISO 27001 Compliance](https://docs.cw.crisisworks.com/security-and-support/security/iso-27001-compliance.md)
- [Shared Responsibility](https://docs.cw.crisisworks.com/security-and-support/security/shared-responsibility.md)
- [Secure Data Transfer](https://docs.cw.crisisworks.com/security-and-support/security/secure-data-transfer.md)
- [Reporting Security Concerns](https://docs.cw.crisisworks.com/security-and-support/security/reporting-security-concerns.md)
- [Maintenance & Support](https://docs.cw.crisisworks.com/security-and-support/maintenance-and-support.md): This section explains some of the processes to support your implementation.
- [System Status](https://docs.cw.crisisworks.com/security-and-support/maintenance-and-support/system-status.md): Current operational status of Crisisworks services.
- [Accessing Support](https://docs.cw.crisisworks.com/security-and-support/maintenance-and-support/accessing-support.md)
- [Browser and device support](https://docs.cw.crisisworks.com/security-and-support/maintenance-and-support/browser-and-device-support.md)
- [Support Service Levels](https://docs.cw.crisisworks.com/security-and-support/maintenance-and-support/support-service-levels.md)
- [Maintenance Windows](https://docs.cw.crisisworks.com/security-and-support/maintenance-and-support/maintenance-windows.md)
- [Opting in and out](https://docs.cw.crisisworks.com/security-and-support/maintenance-and-support/opting-in-and-out.md)
- [Crisisworks Newsletters](https://docs.cw.crisisworks.com/security-and-support/maintenance-and-support/crisisworks-newsletters.md): We send regular Newsletters packed with tips and tricks, timely information and updates on our Training Program.
- [Releases](https://docs.cw.crisisworks.com/security-and-support/releases.md): This page outlines the version history.
- [Mandatory MFA - July 2026](https://docs.cw.crisisworks.com/security-and-support/releases/mandatory-mfa-july-2026.md): This page explains the mandatory MFA update being rolled out in July 2026.
- [What's new in 2026](https://docs.cw.crisisworks.com/security-and-support/releases/whats-new-in-2026.md): An outline of some of the key improvements Datalink has brought you in 2026
- [Changes from V4 to V5](https://docs.cw.crisisworks.com/security-and-support/releases/changes-from-v4-to-v5.md): This page outlines key changes from V4 to V5.
- [Template](https://docs.cw.crisisworks.com/security-and-support/releases/template.md): Use this template to add release notes in the required format
- [FAQs](https://docs.cw.crisisworks.com/security-and-support/faqs.md)
- [Troubleshooting](https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting.md): This page contains solutions and workarounds you can apply for common problems.
- [Access and Sign In](https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting/signing-in.md)
- [Recovering MFA where the phone has changed](https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting/signing-in/recovering-mfa-where-the-phone-has-changed.md): This page explains what to do to recover MFA if the phone it was configured for has changed.
- [Sign in failure](https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting/signing-in/sign-in-failure.md)
- [Failed to send confirmation code to reset password](https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting/signing-in/failed-to-send-confirmation-code-to-reset-password.md)
- [Navigation](https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting/navigation.md)
- [Missing menu item, can't access module or register](https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting/navigation/missing-menu-item-cant-access-module-or-register.md)
- [Correspondence](https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting/correspondence.md)
- [Strange characters in PDF mail merge](https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting/correspondence/strange-characters-in-pdf-mail-merge.md)
- [Saving Items](https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting/saving-items.md)
- [An S3 file was provided but the file has not yet been uploaded. Try again shortly.](https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting/saving-items/an-s3-file-was-provided-but-the-file-has-not-yet-been-uploaded.-try-again-shortly..md)
- [Your form could not be saved](https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting/saving-items/your-form-could-not-be-saved.md)
- [System Administration](https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting/system-administration.md)
- [Can't access the System Administration menu](https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting/system-administration/cant-access-the-system-administration-menu.md)
- [Cannot add new import](https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting/system-administration/cannot-add-new-import.md)
- [Mail Merge: Your form could not be saved](https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting/system-administration/mail-merge-your-form-could-not-be-saved.md)
- [PDF presentation issues in mail merge](https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting/system-administration/pdf-presentation-issues-in-mail-merge.md)
- [Mobile app](https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting/mobile-app.md)
- [App losing connectivity](https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting/mobile-app/app-losing-connectivity.md)
- [Offline mode not syncing items](https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting/mobile-app/offline-mode-not-syncing-items.md)
- [Search Recipes](https://docs.cw.crisisworks.com/security-and-support/faqs/search-recipes.md)


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