> For the complete documentation index, see [llms.txt](https://docs.cw.crisisworks.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting/mobile-app/offline-mode-not-syncing-items.md).

# Offline mode not syncing items

## Problem

When using the Mobile app, items stay in For Upload and won't synchronise.

## Explanations

### App needs a restart

The app is stuck trying to synchronise the items.

#### Solution

1. Go into Diagnostics
2. Press the Restart App button in the App Data section
3. Try syncing again

## More Help

If you've read through these instructions and are still stuck [contact the Service Desk](/security-and-support/maintenance-and-support/accessing-support.md) we can assist you to identify potential problems.


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