Offline mode not syncing items

Problem

When using the Mobile app, items stay in For Upload and won't synchronise.

Explanations

App needs a restart

The app is stuck trying to synchronise the items.

Solution

1. Go into Diagnostics

2. Press the Restart App button in the App Data section

3. Try syncing again

More Help

If you've read through these instructions and are still stuck contact the Service Desk we can assist you to identify potential problems.