# Offline mode not syncing items

## Problem

When using the Mobile app, items stay in For Upload and won't synchronise.

## Explanations

### App needs a restart

The app is stuck trying to synchronise the items.

#### Solution

1. Go into Diagnostics
2. Press the Restart App button in the App Data section
3. Try syncing again

## More Help

If you've read through these instructions and are still stuck [contact the Service Desk](https://docs.cw.crisisworks.com/security-and-support/maintenance-and-support/accessing-support) we can assist you to identify potential problems.