> For the complete documentation index, see [llms.txt](https://docs.cw.crisisworks.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting/navigation/missing-menu-item-cant-access-module-or-register.md). # Missing menu item, can't access module or register ## Problem You've signed in, but can't access the areas (modules or registers) that you're expecting to be able to. ## Explanations ### The menu may not have loaded correctly Certain factors can sometimes cause a delay in menus loading after going on duty, such as the loading of system permissions. #### Solutions Refresh the webpage. If this doesn't help, try running the [Diagnostics](/concepts-and-fundamentals/on-a-computer/your-user-profile-and-duties.md#diagnostics), this can help reload the permissions for the menus. ### Not on duty with the right position Most modules and registers require you to [go on duty](/concepts-and-fundamentals/on-a-computer/working-with-events.md#setting-your-duties-for-events) to an Event that has that module enabled be able to access them. #### Solutions Check the Events menu for your [duty status](/concepts-and-fundamentals/on-a-computer/working-with-events.md#setting-your-duties-for-events). Check that you're on duty to the right event with the right position. ### Don't have the right position You need the right [positions](/system-administration/configuring-the-system/positions.md) to be able to access a module or register. For example, to access the Recovery menu you need access to the Recovery module which requires a Recovery position. #### Solutions Check your [user profile](/concepts-and-fundamentals/on-a-computer/your-user-profile-and-duties.md) and make sure you have the right positions. Check the positions in the relevant [module or register guide](/modules/overview.md). If you don't have the right position, ask your administrator to add it. ### The register or module isn't enabled for the event you're working in Your system administrator manages which registers and modules are enabled for an event. If the register or module isn't added, you won't be able to access it. #### Solutions If you've ruled out the above explanations, check with your system administrator that the event has the module or register enabled. ## More Help If you still need help, [contact the Service Desk](/security-and-support/maintenance-and-support/accessing-support.md). --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting/navigation/missing-menu-item-cant-access-module-or-register.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.