Your form could not be saved

Problem

When saving an item (such as a Case or Fire Prevention Notice), you receive this message:

Your form could not be saved

Explanations

Security Block

Our Web Application Firewall (WAF) monitors for "HTML injection" threats, and it has mistakenly detected a threat in your HTML/CSS.

The most likely cause is unsupported formatting or special characters in a Rich Text Field. Just one could stop the form saving. Care should be taken when copying and pasting there especially from applications such as Microsoft Word or Microsoft Outlook which support characters that are not supported due to WAF.

Solution

Before copying and pasting into a Rich Text Field, copy into a text editor such as Notepad or TextEdit to strip out any unsupported formatting.

If your content is already copied and pasted, then remove the content, save and then repeat the step above before resaving.

More Help

If you've read through these instructions and are still stuck contact the Service Desk we can assist you to identify potential problems with the template/s.

Send us a copy of your HTML via the service desk and we can help to resolve the issue.