Cannot add new import

Problem

When accessing the System Administrator area, New Import is not available as an option.

Explanations

Not on duty with a System Administration position

You need to be on duty to at least one Event with one System Administration position.

Solution

• Ensure that you are on duty to at least one Event with one System Administration position

• Run Diagnostics in Your User Account

• If the above doesn't work, Sign Out and Sign back in to update your permissions

User Security Problem

Sometimes your user's permissions may need refreshing and the above doesn't work.

Solution

Contact the Service Desk and request to run user security permissions maintenance, the Service Desk will need your email and Site to perform this task.

More Help

If you've read through these instructions and are still stuck contact the Service Desk we can assist you to identify potential problems with the template/s.