> For the complete documentation index, see [llms.txt](https://docs.cw.crisisworks.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting/system-administration/cannot-add-new-import.md).

# Cannot add new import

## Problem

When accessing the System Administrator area, New Import is not available as an option.

## Explanations

### Not on duty with a System Administration position

You need to be on duty to at least one Event with one [System Administration position](/system-administration/configuring-the-system.md#system-administration-positions).

#### Solution

* Ensure that you are on duty to at least one Event with one [System Administration position](/system-administration/configuring-the-system.md#system-administration-positions)
* Run [Diagnostics](/concepts-and-fundamentals/on-a-computer/your-user-profile-and-duties.md#diagnostics) in Your User Account
* If the above doesn't work, [Sign Out](/concepts-and-fundamentals/on-a-computer/your-user-profile-and-duties/signing-out.md) and Sign back in to update your permissions

### User Security Problem

Sometimes your user's permissions may need refreshing and the above doesn't work.

#### Solution

[Contact the Service Desk](/security-and-support/maintenance-and-support/accessing-support.md) and request to run user security permissions maintenance, the Service Desk will need your email and Site to perform this task.

## More Help

If you've read through these instructions and are still stuck [contact the Service Desk](/security-and-support/maintenance-and-support/accessing-support.md) we can assist you to identify potential problems with the template/s.


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