Mail Merge: Your form could not be saved

Problem

When saving an HTML Mail Merge Template, you receive this message:

Your form could not be saved

Explanations

HTML Problems

Problems with the HTML, such as syntax or structure errors can cause this.

Solution

Check that the HTML is properly structured and error free as per the Merge Template Reference.

Security Block

Our Web Application Firewall (WAF) monitors for "HTML injection" threats, and it has mistakenly detected a threat in your HTML/CSS.

Solution

• Avoid inline styles, particularly those that try to insert hidden text or those that re-position text , and ensure that your template code meets the requirements set out in the Style your template with CSS.

• Keep your HTML template as simple as possible using semantic elements and classes

• Avoid defining styles using a <style> tag. If you need more CSS classes, you can define them in the Advanced CSS field instead

More Help

If you've read through these instructions and are still stuck contact the Service Desk we can assist you to identify potential problems with the template/s.

Send us a copy of your HTML via the service desk and we can help to resolve the issue.