> For the complete documentation index, see [llms.txt](https://docs.cw.crisisworks.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting/system-administration/pdf-presentation-issues-in-mail-merge.md). # PDF presentation issues in mail merge ## Problem You're running a mail merge, however there are problems with the display, such as: * Letterhead in the template is not being displayed * Letterhead appears blurry, compressed or low resolution Some or all of these may be present. ## Explanations ### Rendering Engine This issue appears to affect to more frequently affect templates created in Crisisworks 5. Rendering engine issues may affect some recently created mail merge templates. The problem number for this is #766. #### Solutions Unfortunately if you're experiencing this issue, your system administrator may not be able to correct it. Please don't tick Show Header and/or Show Footer as thes will not show the letterhead and may affect your letter margins. Our team is working hard on a fix to prevent this happening and this should be available very soon. There is no need to take any action unless otherwise advised as the fix will be rolled out automatically. #### Workarounds * **Pre-printed letterheads** - You can use your own pre-printed letterheads if you have them available. * **Help Desk manual temporary fix** - our technicians can run a fix on the backend however please note this is not permanent. Please [contact the Service Desk](/security-and-support/maintenance-and-support/accessing-support.md) and provide the ID of the template(s) you want to run the fix for. Note that this will not fix any other template or letterhead so take care identifying them. Please note that if you re-upload your letterhead it will have to be performed again. As such we ask that, if possible, you advise us prior to changing your letterhead. ## More Help If you still need help, [contact the Service Desk](/security-and-support/maintenance-and-support/accessing-support.md). --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://docs.cw.crisisworks.com/security-and-support/faqs/troubleshooting/system-administration/pdf-presentation-issues-in-mail-merge.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.