# Browser and device support

## Introduction <a href="#supportedwebbrowsersanddevices-introduction" id="supportedwebbrowsersanddevices-introduction"></a>

Datalink maintains its software to meet compatibility with modern standards and the latest versions of web browsers as they are released.

This means we need to remove support for older browsers from time to time where they don't meet these newer standards.

## Web Browser Support Policy <a href="#supportedwebbrowsersanddevices-webbrowsersupportpolicy" id="supportedwebbrowsersanddevices-webbrowsersupportpolicy"></a>

Our browser support policy ensures that you can use our products on popular operating systems with their included web browsers **up to two major versions old, so long as the operating system is up to date and still supported.**

Currently this includes:

* Windows 10 (with active support) — Microsoft Edge or Google Chrome
* Windows 11 — Microsoft Edge or Google Chrome
* Macintosh 14 or greater — Safari or Google Chrome
* iOS 18.7.2 or greater — Safari
* Android 13 or greater — Google Chrome

Ensure the browser is patched and up to date.

### Currently recommended browsers <a href="#supportedwebbrowsersanddevices-currentlyrecommendedbrowsers" id="supportedwebbrowsersanddevices-currentlyrecommendedbrowsers"></a>

At the time of writing, recommended browsers include:

* [Google Chrome](https://www.google.com.au/intl/en/chrome/browser/desktop/index.html), [Safari](http://www.apple.com/safari/) or [Firefox](http://www.firefox.com/) on any supported operating system with automatic updates enabled
* [Microsoft Windows 10](http://blogs.msdn.com/b/ie/archive/2014/08/07/stay-up-to-date-with-internet-explorer.aspx) or better using [Microsoft Edge](https://www.microsoft.com/en-au/windows/microsoft-edge) with all Microsoft recommended patches applied
* Mobile Safari on iPhone or iPad iOS 18.7.2+ as at the latest version of that OS release
* The latest available [Google Chrome Browser](https://play.google.com/store/apps/details?id=com.android.chrome) on Android 13+

{% hint style="info" %}
Internet Explorer is no longer supported. Use the latest version of Microsoft Edge or Google Chrome instead.
{% endhint %}

### Network filtering <a href="#supportedwebbrowsersanddevices-devicesupportpolicy" id="supportedwebbrowsersanddevices-devicesupportpolicy"></a>

For the system to work correctly, network filters should allow the following domains.

#### App

The following domains are required for the app to function.

```
*.crisisworks.com
cw-prod-customer-files.s3.ap-southeast-2.amazonaws.com
cognito-identity.ap-southeast-2.amazonaws.com
cognito-idp.ap-southeast-2.amazonaws.com
dataplane.rum.ap-southeast-2.amazonaws.com
sts.ap-southeast-2.amazonaws.com
```

#### Mapping <a href="#supportedwebbrowsersanddevices-devicesupportpolicy" id="supportedwebbrowsersanddevices-devicesupportpolicy"></a>

Based on your mapping configuration, map tile data sources need to be allowed.

```
base.maps.vic.gov.au
tile.openstreetmap.org
```

#### Help and support <a href="#supportedwebbrowsersanddevices-devicesupportpolicy" id="supportedwebbrowsersanddevices-devicesupportpolicy"></a>

To access our help and support tools, the following should be allowed.

```
datalink.freshdesk.com
static-*.gitbook.com
```

## Device Support Policy <a href="#supportedwebbrowsersanddevices-devicesupportpolicy" id="supportedwebbrowsersanddevices-devicesupportpolicy"></a>

Our devices support target includes **the current OS, along with its two previous major supported versions**. This policy covers Android, iOS and Windows.

For whichever major version used, **it must remain patched** to the latest vendor offering for that edition, and **it must remain supported and maintained by that vendor.**

As a special note for Windows users, we do not currently offer a windows native version of our app, however the web-based product is currently known to work on Windows tablets including the Surface Pro.

### Extended Support Options for Enterprise Customers <a href="#supportedwebbrowsersanddevices-extendedsupportoptionsforenterprisecustomers" id="supportedwebbrowsersanddevices-extendedsupportoptionsforenterprisecustomers"></a>

Datalink may also offer extended support from time to time.

This may be additionally charged based on the effort involved in maintaining that support.

### Using an unsupported browser or device <a href="#supportedwebbrowsersanddevices-usinganunsupportedbrowserordevice" id="supportedwebbrowsersanddevices-usinganunsupportedbrowserordevice"></a>

If your browser is not listed but provides modern standards compliance, then it has a good chance of working because all Datalink software is built using open standards. However, we cannot guarantee this as we only test to on some browsers.

Examples of this includes running Firefox on Linux, or upgrading the System WebView on an older Android device, which will likely work but is not officially supported.

When using an unsupported browser, please understand and accept the risks of the system not working as expected, and the lack of support if anything goes wrong.

<br>