# Practice notes

- [Crisisworks Playbooks](/security-and-support/practice-notes/playbooks-crisisworks-better-practice-guides.md): Better Practice Guides for Victorian Councils
- [Start an Event](/security-and-support/practice-notes/playbooks-crisisworks-better-practice-guides/kicking-off-an-event.md): This Playbook uses the Events, Information and Logs registers and requires MRM, MEMO, Communications, System Administrator rights or similar.
- [Compliance with the Public Records Act (Vic)](/security-and-support/practice-notes/playbooks-crisisworks-better-practice-guides/compliance-with-the-public-records-act-vic.md)
- [Operating a MECC](/security-and-support/practice-notes/playbooks-crisisworks-better-practice-guides/operating-a-mecc.md): This Playbook uses all the Crisisworks registers apart from the Recovery registers and requires MEMO, Deputy MEMO rights or similar.
- [Emergency Relief](/security-and-support/practice-notes/playbooks-crisisworks-better-practice-guides/emergency-relief.md): This Playbook details how to use Crisisworks to provide emergency relief services, including operating an ERC (Emergency Relief Centre).
- [Recovery Case Management](/security-and-support/practice-notes/playbooks-crisisworks-better-practice-guides/recovery-case-management.md): This Playbook uses the Recovery registers and requires MRM, Recovery and MEMO rights or similar.
- [Recovery Needs & Tasks](/security-and-support/practice-notes/playbooks-crisisworks-better-practice-guides/needs-and-tasks.md): This Playbook focuses on the Recovery Needs & Tasks sub-register and requires Relief & Recovery Officer position.
- [Initial Impact Assessment (IIA) data](/security-and-support/practice-notes/playbooks-crisisworks-better-practice-guides/draft-initial-impact-assessment-data.md): Fire Rescue Victoria (FRV) and other agencies may provide councils with impact data after major events. This Playbook covers how to efficiently receive, verify, and use this data.
- [Secondary Impact Assessment (SIA)](/security-and-support/practice-notes/playbooks-crisisworks-better-practice-guides/secondary-impact-assessment.md)
- [Offers](/security-and-support/practice-notes/playbooks-crisisworks-better-practice-guides/offers.md): This Playbook looks at how to manage Offers of in-kind support, donations or volunteers.
- [Cleanup and maintain](/security-and-support/practice-notes/playbooks-crisisworks-better-practice-guides/cleanup-and-maintain.md): This Playbook explains how to maintain your system and keep it clean, organised and efficient to manage.
- [Tips for Tags](/security-and-support/practice-notes/playbooks-crisisworks-better-practice-guides/tips-for-tags.md): Use this Playbook to get tips on how to get the most out of TAGS in Crisisworks.
- [Position changes in V5](/security-and-support/practice-notes/playbooks-crisisworks-better-practice-guides/position-changes-in-v5.md): A reference for changed positions
- [Positions access summary](/security-and-support/practice-notes/playbooks-crisisworks-better-practice-guides/positions-access-summary.md): This page summarises Positions and their access for MAV Council sites.
- [Maintaining your Key Contacts List](/security-and-support/practice-notes/playbooks-crisisworks-better-practice-guides/maintaining-your-key-contacts-list.md): This page explains how to classify your contacts as key contacts for communications and support purposes.
- [Geospatial Practice Notes](/security-and-support/practice-notes/geospatial-practice-notes.md)
- [Adding Australian Postcode Areas using MapIt data](/security-and-support/practice-notes/geospatial-practice-notes/creating-geospatial-features.md): This practice note covers how to obtain and upload MapIt data to Crisisworks to create a geospatial layer of a postcode area.
- [Training, resources and materials](/security-and-support/practice-notes/training-resources-and-materials.md): Training for Victorian Council roles - minimum training recommended for each emergency role
- [Training injects](/security-and-support/practice-notes/training-resources-and-materials/training-workbook.md): Example data for training
- [2026 Roadshows](/security-and-support/practice-notes/training-resources-and-materials/2026-roadshows.md): Links and materials for our onsite Crisisworks Roadshows.