# Training, resources and materials ## Training Workbook Sample records for training and exercises {% file src="" %} ### Related resources Use these alongside the workbook: * [Training injects](https://docs.cw.crisisworks.com/security-and-support/practice-notes/training-resources-and-materials/training-workbook) for sample scenarios and practice data * [2026 Roadshows](https://docs.cw.crisisworks.com/security-and-support/practice-notes/training-resources-and-materials/2026-roadshows) for onsite training materials * [How to videos](https://docs.cw.crisisworks.com/how-to-videos) for short refresher videos ## **Online Training Sessions Guide** If your emergency role involves multiple responsibilities, it's important to undergo training for all relevant areas. For example, as an Emergency Management Officer involved in emergency activations, you should attend sessions for the following roles: * MEMO * MRM * MSIA * ERC * Recovery Officer and Recovery Manager For those involved in fire prevention, it is also recommended to complete the MFPO courses. #### Role guides Use these pages to move from training into day-to-day practice: * [Start an Event](https://docs.cw.crisisworks.com/security-and-support/practice-notes/playbooks-crisisworks-better-practice-guides/kicking-off-an-event) Playbook for event activation, team setup and briefings * [Managing Events](https://docs.cw.crisisworks.com/system-administration/managing-events) for creating and managing live or test events * [Working within Events](https://docs.cw.crisisworks.com/concepts-and-fundamentals/on-a-computer/working-with-events) for going on duty and switching events * [How to videos](https://docs.cw.crisisworks.com/how-to-videos) for quick walkthroughs across core tasks

Training	MEMO	MRM	EMLO	MSIA, EHO, MBS	ERC	Recovery Officers	MFPO	VPR Users
Beginners	true	true	true	true	true	true	true	false
Emergency Relief	true	true	false	false	true	true	false	false
Recovery Officer	true	true	false	true	true	true	false	false
Recovery Manager	true	true	false	false	false	true	false	false
Communication	true	true	false	false	false	false	false	false
Secondary Impact Assessment	false	true	false	true	false	false	false	false
Coordinators & Administrators	true	true	false	false	false	false	false	false
Clean up & Maintenance	true	true	false	false	false	true	false	false
Mobile app video	true	true	true	true	true	false	true	false
EM Impact Portal	false	true	false	true	false	true	false	false
Fire Prevention Officer	false	false	false	false	false	false	true	false
Preparing for Fire Season	false	false	false	false	false	false	true	false
VPR for Council Coordinators	false	false	false	false	false	false	false	true
VPR for Council Agency Users	false	false	false	false	false	false	false	true

## Training pathway

#### Follow-up reading by topic * [Emergency Relief Playbook](https://docs.cw.crisisworks.com/security-and-support/practice-notes/playbooks-crisisworks-better-practice-guides/emergency-relief) for relief centre workflows * [Recovery Case Management Playbook](https://docs.cw.crisisworks.com/security-and-support/practice-notes/playbooks-crisisworks-better-practice-guides/recovery-case-management) for recovery case practice * [Secondary Impact Assessment (SIA) Playbook](https://docs.cw.crisisworks.com/security-and-support/practice-notes/playbooks-crisisworks-better-practice-guides/secondary-impact-assessment) for impact assessment workflows * [Tips for FPN](https://docs.cw.crisisworks.com/security-and-support/practice-notes/playbooks-crisisworks-better-practice-guides/tips-for-fpn) for fire prevention practice * [For VPR Coordinators](https://docs.cw.crisisworks.com/modules/vpr/for-vpr-coordinators) and [For Agency Users](https://docs.cw.crisisworks.com/modules/vpr/for-agency-users) for VPR-specific training ## Training and Testing Crisisworks has the flexibility to engage with the platform outside real emergencies, enabling users to: * Train staff * Conduct exercises * Test processes * Experiment with workflows The platform allows the creation of **Test Events**, which function like standard events but are clearly marked as \*\***TEST\*\*** in communications and audit logs. Participation is limited to users who actively join the event and go on duty, ensuring exercises do not interfere with normal operations. #### Benefits of Test Events * Staff training sessions and ongoing use * Helps confirm staff can **sign in, receive alerts, and perform their duties** * Allows users to **practice their roles and permissions** * Scenario-based simulations * Testing new features or functionality * Experimenting with processes or workflows * Demonstrates organisational preparedness for audits or reviews #### Creating Test Events 1. **Create a New Event**\ Select the appropriate event Template, eg. *Emergency Sample*, *Fire Prevention*, *Single House Fire, Local Incident.*\ Select the **Test Only** Category. This ensures all system notifications are marked as test messages. 2. **Name the event clearly**\ Include wording such as **“Training”, “Simulation” or “Test”** in the title and include a date to indicate if it's an ongoing test event, or a one day exercise. 3. **Add a description**\ Record the purpose of the event, for example: * Staff training * Simulation exercise * System testing 4. **Join the event and go on duty**\ Participants can sign in using their relevant **positions or roles**.\ Exercises should also include use of the **mobile app** for field-based testing. #### Related topics * [Managing Events](https://docs.cw.crisisworks.com/system-administration/managing-events) explains test-only events, templates and event settings * [Working within Events](https://docs.cw.crisisworks.com/concepts-and-fundamentals/on-a-computer/working-with-events) covers duties, switching events and event participation * [On a Phone or Tablet](https://docs.cw.crisisworks.com/concepts-and-fundamentals/mobile-app) helps teams include mobile workflows in exercises * Visit [Training injects](https://docs.cw.crisisworks.com/security-and-support/practice-notes/training-resources-and-materials/training-workbook) for example ideas