# Configuring the System ## Overview System Administration includes maintenance tasks for the system and adding users. ### System Administration Positions System Administrators can have different positions with different levels of access. Please ensure you're on duty with the right position for the type of tasks you wish to undertake. These are as follows:

Position	Permissions overview
System Admin & Data Entry	Access all and configure registers in the the System Administration area
System Admin - User management	Access Positions and Position Groups View, add and edit Contacts type of Users

## Access The System menu is available to System Administrators via the [user menu](https://docs.cw.crisisworks.com/concepts-and-fundamentals/on-a-computer/your-user-profile-and-duties). If you aren't on duty with a System Administration position you will not see the System Administration area. You will only see the System Administration link under System if you are on duty with a [System Administration position](#system-administration-positions).

{% hint style="info" %} You will need a System Administrator position in your user account to access System Administration. This can only be added by another administrator. Contact your administrator first if you need this permission. For information security reasons, the Datalink Help Desk requires authorisation to perform this task. {% endhint %} {% hint style="info" %} In order to perform System Administration functions you must be on duty to at least one event with a System Administration position. If you aren't you may be able to access System Administration areas but not perform functions. {% endhint %} ## System Administration Settings The System Administration menu provides access to registers other users cannot access. {% hint style="info" %} To add new items into these registers, use the New Item button within each register. {% endhint %} {% if visitor.claims.platforms.cw===true %}

Register	Used for:
Positions	Managing the positions available to users
Position Groups	Grouping positions into logical categories, for example, by related function to make the lists easier to navigate and manage
Mail Merge Templates	Managing pre-defined communication and correspondence messages
Lookups	Defining custom field values and lists
Imports	Importing data into the system
Dynamic Recipients	Setting up Mailing lists based on pre-set rules

{% endif %} {% hint style="info" %} Users are managed via the Operations module's [Contacts](https://docs.cw.crisisworks.com/system-administration/broken-reference) register not through the System Administration menu. Events is another system register that is [navigated to](https://docs.cw.crisisworks.com/concepts-and-fundamentals/on-a-computer/working-with-events) and [managed separately](https://docs.cw.crisisworks.com/system-administration/managing-events) through the Events menu. {% endhint %} The following sections outline the System Administration registers available for use in your system along with their key administration functions. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.cw.crisisworks.com/system-administration/configuring-the-system.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.