> For the complete documentation index, see [llms.txt](https://docs.cw.crisisworks.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cw.crisisworks.com/system-administration/configuring-the-system/imports/register-items/contacts-import.md).

# Contacts Import

This page explains how to use the Contacts Import option.

## Overview <a href="#overview" id="overview"></a>

You can add/or update [Contacts](/system-administration/user-and-contact-administration.md) in bulk using the Contacts Import option.

{% hint style="info" %}
As of version 5, for security reasons, users are no longer imported in bulk. You must first import Contacts as items and then use Edit commands in the Contacts register to upgrade them to Users.
{% endhint %}

Refer to the register page for general instructions:

{% content-ref url="/pages/QP6MVwI3qEAEvatbmPc3" %}
[Imports](/system-administration/configuring-the-system/imports.md)
{% endcontent-ref %}

## Import File <a href="#instructions" id="instructions"></a>

A CSV format file is required with the correct field mappings.

Refer to the Import Field Mappings section in the [Import Instructions](/system-administration/configuring-the-system/imports.md#import-instructions) section for the latest import file requirements.

## Import Steps

To import the file:

1. Refer to the general instructions in [Imports](/system-administration/configuring-the-system/imports.md).
2. In the General section select **Type**: *Register Items*
3. For **Parsing Rule:** select *Contacts Import*
4. Under **Import File:** use the **Add file** button
5. Save and Check Results


---

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