Training workbook
Example data for training
This workbook provides sample records that can be entered into Crisisworks during local disasters, such as fires or floods. Use these examples for training or simulations, and note that your Crisisworks trainer might ask you to input them as records during your session.
The addresses and locations used are from the Wangaratta and Alpine Shire regions to align with the Crisisworks training sandbox.
For guidance on creating these records, please refer to your Crisisworks trainer or consult the Crisisworks Help Documentation.
Logs
Operations > Logs
Log
You attended an incident briefing at the Incident Control Centre
Decision
You’ve made the decision to allocate more staff to the main relief centre as more attendees are expected from warning to residents.
Reason: Residents are wanting to start clean up and need disposal options.
Decision: Deploy five additional staff to the main ERC for the two shifts
Log
You rearranged agency locations at the relief centre to allow better flow through the centre.
Log
Spoke with MEMO about needing more desks in the room
Decision
Your organisation will provide additional waste vouchers to impacted residents.
Reason: Residents are wanting to start clean up and need disposal options.
Decision: Provide impacted property owners with ‘special’ waste vouchers to allow drop off of up to 20 cubic metres of debris at the tip.
Library Item
Library > Library Items
Document Uploading a current copy of the Municipal Emergency Management Plan to be accessed by all Crisisworks users (add to the Global Workspace).
Title
Municipal Emergency Management Plan
Body
This MEMP addresses the planning and prevention of, response to and recovery from emergencies within the municipality
Attachments
[Upload PDF of MEMP]
Reference Type
Document
Event
Global Workspace
Document or Geospatial feature Emergency Relief Centre site guide for the Western Reserve.
Title
ERC site guide - Western Reserve
Body
Site guide for Western Reserve, includes contact info, management, location of utilities, parking arrangements, etc.
Attachments
[Upload PDF]
Reference Type
Document
Tags
ERC
Review date
November next year
Event
Council Workspace
Geospatial Feature Create inspection zones so records can be assigned to officers accordingly.
Title
Inspection Zone - South East Wangaratta
Body
Inspection zones to be used for assignment of records and cases to officers. For use in fire prevention and compliance, recovery case and secondary impact assessment.
Reference Type
Geospatial Feature
Category
Inspection Zones
Map
Draw polygon on map
Review date
12 months from now
Event
Council Workspace
Information
Operations > Information
Victoria Police have reported a tree over the road blocking traffic in both directions on the Northern Highway west of Smalltown. This information needs to be shared.
Source
Victoria Police
Subject
Tree over road - Northern Highway, west of Smalltown
Details
A tree has fallen over the road blocking traffic in both directions. Traffic management is in place.
Location & Map
[Add local address or draw on map]
Search for ‘Gladstone Street, Glenrowan’
Type
Information
Priority
Normal
SES has reported flash flooding in an area around Waldara. Police have advised residents in these areas to stay alert as there is a high risk to life.
Source
SES
Subject
Flash flooding reported in Waldara
Details
SES and Police advise residents to stay alert in these areas
Location & Map
[Add local address or draw on map]
Search for an address in ‘Waldara’
Type
Information
Priority
High
Incident Action Plan for bushfire evacuation and relief.
Source
MEMO
Type
Incident Action Plan
Subject
Incident Action Plan - Bushfire 17 Feb 2025
Situation
A bushfire has broken containment lines within the State Park to the north of the LGA. Hot weather and strong winds are causing problems for fire fighters.
Mission
Activate MECC and facilitate the shelter of residents in the ERC, and where possible forward them on to other accommodation options.
Execution
Manage MECC and coordinate the allocation of resources to the ERC through the council response and recovery teams.
Administration
A roster and shifts have been established for the MECC with regular briefings and handovers to be conducted with the EM team
Communications
Regular situation reports should be distributed to the emergency team, at least daily until fires are under control. Team is to use Crisisworks to share logs, information and record requests and case management.
Safety
All staff to wear appropriate PPE including High Visibility vests and role labels in accordance with Australasian Inter-agency Management System guidelines.
Location & Map
Map annotations can be made to show the impact area of the incident
Situation Report providing ongoing updates on bushfire situation including actions.
Source
MEMO
Type
Situation Report
Subject
Situation Report - 17 Feb, 2025 - 15:00
Situation to Date
A bushfire broke out within the parklands to the north of the LGA. Hot weather and strong winds are causing problems containing the fires.
Actions to Date
Relief centres established
Council staff mobilised to relief centres
Actions to be Completed
Temporary accommodation needs to be organised for those who have been displaced
Secondary Impact teams need to be deployed for field visits.
Issues
Safety of SIA officers in fire affected areas
Attachments
Regular situation reports should be distributed to the emergency team, at least daily until fires are under control. Team is to use Crisisworks to share logs, information and record requests and case management.
Location & Map
Requests
Operations > Requests
The Emergency Relief Centre requires waste services. The MRM has requested this.
Requestor
Municipal Recovery Manager
Subject
Waste services required at ERC
Resources & Costs
Details
There are currently no bins at the relief centre. We require at least 5 bins.
Location & Map
[Add local address or draw on map] Search ‘Appin Street’
Workflow
Priority
Normal
A council officer has requested sandbags to be used to mitigate flooding around the local hotel.
Requestor
Gale Weathers
Subject
Sandbags Required
Resources & Costs
Sandbags (x 10)
Details
Sandbags required around A1 Hotel as a flood barrier
Location & Map
[Add local address or draw on map] Search ‘11 WEDGE COURT WALDARA 3678’
Workflow
Priority
Normal
Council mini buses required to assist evacuation of aged care facility.
Requestor
MERC
Subject
Mini buses or vehicles for aged care evacuation
Resources & Costs
24 seater mini bus
Details
The MERC has requested council to provide mini buses or large vehicles to help with the relocation of low risk-mobile residents from aged care facility due to local flooding.
Location & Map
11 MATHESON STREET WANGARATTA
Workflow
Priority
Urgent
Recovery: Relief Registration
Note: you will need a Recovery permission, such as Relief & Recovery Officer, SIA-EHO / Building Surveyor, MRM, MEMO/MRM Assistant to manage these record types.
Recovery > Relief Registration
A family of 4 attending the relief centre, they live in the municipality and have left their home due to evacuation warning.
Registration type
Attending ERC
ERC
Secondary, record time they arrived
Personal Information
Consent to share information
Family member 1
Jill Harris (primary)
Family member 2
Joe Harris (partner)
Family member 3
Jemima Harris (child)
Family member 4
Jaminda Harris (child)
Address
Search for an address in ‘Cormorant Way’
Destination address
Staying with friends in Glenrowan
Needs assessment
They need:
Needs & Tasks
As per assessment above
Elderly couple, attending the relief centre, they live in the municipality and have left their home due to evacuation warning.
Registration type
Attending ERC
Consent to share information
Family member 1
Jan Townsend (primary)
Family member 2
Peter Townsend (partner)
Address
Search for an address in ‘Valiant Court’
Destination add.
Staying at the ERC
Needs assessment
They need:
Needs & Tasks
As per assessment above
Recovery: Cases
Recovery > Case
Recovery Case (including Assessment)
Elderly couple, their home has been affected by flooding to 1.5m above floor level, they have lived there for 45 years. They have been staying with family, but need somewhere else to live now. Their house, shed, fencing, studio and swimming pool were all affected by flood. They attended the ERC, and already registered.
Consent to share information
Family member 1
Jan Townsend (primary)
Family member 2
Peter Townsend (partner)
Address
Search for an address in ‘Valiant Court’
Impacted Property
Property use
Residential, primary residence
Affected assets
As above
Needs & Task
As per description
Recovery Case (including Assessment)
Family of four, their home has been almost completely destroyed by fire, they have lived there for 6 months, and just finished building. They lost their house, shed… everything. They’ve been staying with family. They want to know if they’re entitled to any compensation and they want to know how they can rebuild.
Consent to share information
Family member 1
Jane Simpson (primary)
Family member 2
Paul Simpson (partner)
Family member 3
Edie Simpson (child)
Address
Search for an address in ‘Barkoo Avenue’
Impacted Property
Property use
Residential, primary residence
Affected assets
As above
Needs & Task
As per description
Infrastructure Assessment
Recovery > InfrastructureA local bridge has been damaged. You have been asked to enter a record for the initial damage assessment.
Asset
Road - Ryley Street Wangaratta
Infrastructure type
Bridge
Damage level
Totally destroyed
Description of damage
Bridge has been swept away by floods. Through traffic no longer accessible. Hazard
Damage photos
[add a photo of bridge]
Repair Works
Scope of Repairs
Repaid Progress Photos
[add a progress photos]
Needs & Tasks
Financial
Total Cost Estimate
$1 million
Total Cost to Date
Fire Prevention
Inspections > Fire Prevention NoticesNote: You will need an Inspection permission such as FPN Officer or Inspection Officer to manage these types of records.
A private property on the outskirts of the city has been identified as a major fire hazard and requires urgent attention.
Is there a property identified
Yes a property is identified
Property
Search for ‘Swan Street Wangaratta’ - select property
Assessment
Special Instructions
Follow up actions
Documents
Photos
A private property on the outskirts of the city has been identified as a major fire hazard and requires urgent attention.
Is there a property identified
Yes a property is identified
Property
Use the Map to search for and select a property
Assessment
Special Instructions
Follow up actions
Documents
Photos
Last updated
Was this helpful?