Your User Account
This page describes how to view and edit your user profile and manage your duties.
Overview
Your user profile contains your:
Essential contact information
Assigned Positions
Connected sites
Alert and communication preferences
Your email address and mobile numbers are used for email and SMS notifications.
User accounts are created by System Administrators. New users will receive an automated welcome email inviting them to sign in and set their password.
You may have read only or edit permissions for your user account.
User Menu
Access the User Menu by clicking on the down arrow next to your name.
The User Menu is grouped into the following sections:
PROFILE - relates to your user account
My User Account - for viewing and editing your account details
SYSTEM - relates to the running of the system
System Administration - site management (only visible to administrators)
User Preferences - configure personal preferences such as layout options
Background Processes - a list of resource intensive processes you've scheduled to run in the background, such as reports, merges etc
Diagnostics - used to check your system is up to date and functioning optimally
SESSION - relates to your current login session
Go On or Off Duty - change your duty status
Sign Out - log out of the system (will not change your current duties)
Viewing Your User Account
Your User Account page includes your:
Crisisworks ID - your name, email and phone number
Multi-Factor Authentication (MFA) set up status. MFA helps secure your account to prevent it being compromised or hacked. It is recommended that you configure this as part of your organisation's information security policy.
Phone number verification status - the system needs to confirm that the phone number being used is actually yours.
Connected Sites - you may be set up to access additional sites, including production and training instances.
To view your account use the down arrow to the right of your name and select 'My User Account'.
Updating your User Profile
You may need to view your profile to check the details registered with the system.
Others with permission may view your profile to access your key contact information.
To edit your profile:
Use the down arrow next to your name and select My User Account.
Click on Open Contact Record
Select Edit to make changes to your Contact Record
Update as needed (first name, last name and email are required). Some fields, like Positions, are only editable by system administrators.
Save
The following sections include specific settings you can change.
Communication Preferences
Users can set their own notification preferences or user administrators can set them on their behalf.
A contact user can have both Primary and Secondary phone numbers and email addresses. The SMS Communications and Email Communications fields specify which ones will be used to receive messages.
Whether or not the user receives email and SMS communications is controlled by the options Receive communications by SMS and Receive communications by Email.
Communications can be communication messages or automated emails to alert users of key events, such as item assignment.
Email Subscriptions
Use the Email Subscriptions section to opt in or out of communications from Datalink. We send communications on software updates and news, maintenance updates and system outages.
Avatar
The Avatar field is used to upload a users photo or other image in jpeg format that represents them visually. For more information about uploading files refer to the File Upload field type.
Signature
Signatures are used with document templates, such as those used for compliance. It is not necessary to upload your signature unless you use these templates.
You can upload your signature as a JPEG or PNG file using the Signature field.
The Signature Text is usually your official title/role often accompanies your signature in letters.
Changing Your Password
To change your password:
Go to My User Account page from the down arrow next to your name
Click on the Change your Password button
Set a new password, the password must fulfil the following conditions:
Must have at least 8 characters
Upper and lower case letters
A special character (@*!&#$%^<>._-[]{}()=~+?,;:"'/|)
A number
Re-enter the password to protect against mistyping
Click Send Code
to receive a verification code by SMS or email Copy the code from your phone or email into the field below
Use the 'Change Password' button
to effect the change
Configuring Multi Factor Authentication
Multi-Factor Authentication (MFA) helps secure your account to prevent it being compromised or hacked. MFA adds an extra, highly secure, step to logging in additional to the username and password. It is strongly recommended that you configure this and that this is part of your organisation's information security policy.
The system supports two types of MFA:
Authentication App that supports on-time password (TOTP) codes (recommended), and;
SMS based authentication
To view your current set up, click on Configure MFA 
The status of your MFA setup for the two modes are shown to the right of the screen.
Enabling Authenticator App for MFA
To enable an Authenticator App or password manager (such as Microsoft Authenticator, Authy or 1Password):
On the Multi Factor Authentication Settings page, under the Authentication App section, click on Set up
On the Enable your authenticator app for MFA screen
Scan the QR code using your One-Time Password (TOTP) program or get a code to manually enter
Enter the code provided into the field below
Save
Enabling SMS for MFA
To enable an SMS for MFA:
On the Multi Factor Authentication Settings page, under the SMS section, click on Change
On the Enable SMS for MFA screen
Enter your mobile number
Use the Send Code button
to send a code to the mobile number providedFind the text message containing the code in your phone and enter the code you received in the field below the Send Code button
Save
Setting preferred your Multi-Factor method
Once you have set up one or more MFA methods, you can choose your preferred method at any time.
To do this:
Go to the Multi Factor Authentication Settings page
In the Set preferred Multi-Factor method section, select one of the following options:
Authenticator app if available, otherwise SMS
SMS if available, otherwise authenticator app
Prompt for selection of preferred method when signing in
If you don't set a preference, the system will prompt you to choose each time you sign in.
Go On or Off Duty
You can manage your duties for Events via the Go On or Off Duty option under Session.
This can also be done via the Event menu. For more information on your duties, see Working with Events.
Diagnostics
The Diagnostics section of your user menu is used to ensure that your system continues to run smoothly and can help when obtaining support from the Help Desk. You can show or hide these sections using the corresponding buttons.
App Data
App Data gives a snapshot of the health of the system, including the main registers.
Ticks indicate that these registers are running properly. Crosses indicate problems.
Press the Reload button
to apply available updates​. If crosses aren't resolved after running Reload, and you are experiencing problems, contact the Help Desk.
Developer Settings
These settings control the following personal preferences:
Custom Location - enter a custom latitude and longitude to simulate being in another location
Custom register configuration - can be used to override the data stored in the app state.
Contact the Help Desk for more information.
Log Diagnostics
Sending Diagnostics to Datalink is helpful if there are ongoing problems. You can do this using the Log Diagnostics button.
Software Information
This section gives you information on the App and Server version that you are running which can be useful for obtaining support.
Offline Support enables you to use the system offline and synchronise changes when you return to the office.
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