Opting in and out

You can Opt In or Opt Out of email notifications via your User Account to keep informed of our update schedule as well as impacts to your service.

How to opt-in or out of email notifications

Users can opt-in and out of the following alerts from their user profile:

• News & Major Updates: Receive our low volume email newsletter containing news, new features and improvements

• Software Updates & System Maintenance: Receive an email whenever we perform system maintenance and software upgrades, including minor updates where no outage is expected. This could be weekly in a busy period

• System Outages: Receive an email alert only for planned or unplanned outages.

To change your email subscription preferences:

Your User Account

1. Sign in

2. Visit My User Account under Profile

3. Edit your Contact

4. In the Email Subscriptions section select or de-select the subscriptions you would like

5. Save

If you still receive emails if you have accounts on multiple sites with the same email address with these option enabled, you will need to opt-out from the other sites as well.

To change another user’s preferences:

User and Contact Administration

To change another user's preferences, you will need to sign in as a System Administrator as only they perform this on other users.

1. Sign in as a System Administrator

2. Find and Edit the User

3. In the Email Subscriptions section select or de-select the subscriptions you would like

4. Save