Mobile App

Overview

The mobile app (Crisisworks Mobile) works with modern Apple iOS and Android devices, both phone and tablet, for use in the field.

The version at the time of writing is 5.18.

The system is designed mobile-first which means that it is designed to work as well with small screens as large screens. It also means that you don't need to use the mobile app to access the majority of the system functionality.

Features of the app include:

• Familiar functionality to the web version

• Simple interface for easy use in the field, particularly for inspects

• Easy touch and multi-touch controls

• Use of the device's camera and gallery to capture video

• Watermarking photos for evidence with date and location. To enable photo watermarks, your system must be configured for this a per register basis. Contact helpdesk to enable this feature.

• Offline functionality, including downloading asset database, forcing offline mode and saving items for offline use. Offline functionality greatly assists inspections in areas with poor or no mobile data coverage.

No special positions are required for the mobile app, however custom functionality is based on the modules and registers enabled for your organisation. Your organisation may also have a tailored version of the app supporting functions such as Mobile Device Management (MDM) and Single Sign On (SSO) - check with your System Administrator.

For power use, such as coordination and administration it is recommended to use the web interface.

Access

The app is free to download. Please consult the listings on the app stores for the latest device compatibility and other recommendations.

• App Store - https://apps.apple.com/au/app/crisisworks-mobile/id942306032

• Google Play Store - Crisisworks – Apps on Google Play

You will need to install and link the app to your cloud server in order to use it.

Please note that not all devices and operating systems are supported.

App Permissions

Crisisworks Mobile requires permissions including Location, Personal information (for your login), Audio, Camera and Video.

These should be set on installation and a connect request will be made upon initiating the app.

However they may be changed at some stage so it is advisable to check them if you run into any issues later.

Signing in on the Mobile App

To sign in using the mobile app (iOS or Android):

1. Launch the app on your device

2. On the opening page, tap the Sign in button

3. On the Sign In page, enter:

   1. Email Address

   2. Password

4. Tap the Sign In button

For additional instructions on signing in with Multi-Factor Authentication see Accessing the System.

Mobile Interface

The system features a mobile, responsive first design that works well with smaller screens.

In phone mode, the screen can be viewed either portrait or landscape. In tablet mode, it must be used in landscape mode.

To access the Settings and other menus, you can use the industry standard ‘hamburger’ icon at the top left of the screen.

Registers you are able to access with your position(s) are listed underneath each menu, they are indicated with a down arrow symbol.

Selecting an Event and Going on Duty

After signing in, you will be presented with a list of Active events.

Once an event is selected, you will be able select a duty. Unlike the cloud, you will need to select one duty at a time.

Settings Menu

The settings menu is accessed from the industry standard ‘hamburger’ icon (with the three horizontal lines) at the top left of the screen.

Within the settings you can:

• Return to the Dashboard

• Switch Events and Duties

• View your account details

• Manage Offline Assets data

• Access other information about the app including help

• Sign Out

To return to the main interface, select ‘Dashboard’ from the Settings menu.

Accessing Registers

Registers are collections of items.

To access the records within a register, touch the respective menu item with the right arrow symbol.

In tablet mode the Activity Log (Recent Activity) will be listed in the middle of the screen and counters to the right grouped by category.

Using the Map Mode

Map Mode can be activated from registers that support it using the Map button which has a pin icon. The pin icon also contains a total number of records with locations in the current filter which can be viewed on the map.

Map mode fills the entire mobile screen and from this screen you can also:

• Zoom into your current location

• Show different layers and mapping views (from the bottom right corner)

• Select records individually to view and edit

When zoomed out, multiple records are indicated in blue with a number indicating how many records are in that same area. You will see them as individual records as you zoom in closer to them.

Managing Register Items in the app

Opening Items

To view a record, touch the row in the datagrid (not the star).

Alternatively you can select a record from the map.

To centre the map on your location, use the Compass icon . This will also zoom the map in and rotate the map in your facing direction.

To view on the map, Zoom in until the boundaries of are visible and use the View button.

Working Offline

Creating New Items

You can create a new record for any register you have access to using the green button on the left hand side menu.

There are two other ways to create new items:

• Within a Register - the green button on the right hand side will activate a context button for new items when you’re in a specific register.

• From the Map - When you’re in map mode you can use the New button at the top right hand corner

  

Editing Items

Editing is done similarly to the web, the Edit/Save button is at the top right of a an item when editing it.

To exit a record, use the white 'x' icon/button at the top left of the record.

Selecting Properties

When selecting properties you can use the ‘Near me’ to find properties in the vicinity (populates the search list with the nearest properties). This will work only if you have enabled location permission on your device.

Tap a spot on the map to find assets around you.

Note the top of the map shows when the map is current to. Records on the map do not update instantly including records you may have recently added. The total also reflects how many assets have been loaded based on your preferences in the settings.

Selecting ‘From Map’ shows nearby properties without items in green making it easier to organise inspections.

The default Asset type is Properties, you can change this using the pulldown list at the bottom of the map to other available types, for example if you want to select infrastructure such as a footpath, culvert, road or bridge.

To select a property, touch the parcel on the map and then the ‘Pick’ button in the info box.

The Asset, along with its Asset Code will be selected and visible within the record, you can remove the asset by touching the red cross.

Drawing on (annotating) the Map

The mobile app features the ability to draw on maps to indicate locations including a Route if you are currently moving.

This is accessed through the ‘Draw on Map’ button which appears in property and asset fields.

Draw on Map opens the map with special functions for drawing, including a Location button and Point button (at the bottom left of the screen) and Drawing mode selection list at the bottom of the map.

The first time you load the Draw on Map function you’ll be given a guide on the different buttons.

Long pressing the Compass button will allow the map will auto-scroll as you move. This will be indicated by a solid blue button. You can turn this off again by holding it down.

Double tapping the Point button will automatically drop points as you move to create a multipoint line.

Manual drawing of lines and polygons is possible by accessing the Drawing sub-menu at the bottom of the map.

Capturing multimedia - photos, videos and audio

The device’s camera is used to take photos and videos. These can be added/attached wherever you see the camera or video icons.

To add photos, activate the camera icon and select the source, to upload an existing photo from your gallery/library select ‘Photo Library’ or to use the camera to take a photo select the ‘Take Photo’ option.

The device’s camera will launch and you can select Use Photo to insert the photo into the form field. To replace or remove it use the red cross icon on the uploaded photo.